Shopify
Shopify on the same business 04
Shopify is the customer DB and the marketing trigger. The 04 is still the number the team answers.
Connect Shopify in settings. Order texts land on the case. Abandoned cart on a delay. Campaigns to Shopify segments (Sender ID optional). Survey after purchase.
What you get
The business number that answers “where’s my order?”, recovers the cart, sends the Campaign, and asks for the survey — same inbox. Not a marketing app with a chat tab.
Desk context
Inbound mobile matches a Shopify customer. Recent orders sit on the case — name, financial and fulfillment status, and a link into Shopify admin.
Answer order requests
“Where’s my order?”, tracking, ready/pickup — on the same 04. A leashed BE AI agent or a human. No invented status.
Abandoned cart
A delayed SMS/MMS from the 04. Cancel the rest of the sequence if they buy. Metered like Campaigns.
Campaigns on Shopify segments
Shopify lists are a Campaign audience. One-off, company timezone, metered. Replies to the 04 land in the inbox. Sender ID optional.
Surveys after purchase
Post-purchase (or another event) → delay → the existing /s/[token] invite. Quiet hours. From the 04, not a dead brand name.
Sender ID on Campaigns only
Campaigns may send from a registered alphanumeric Sender ID. Cart, survey, and order-request threads stay on the 04.
Who it is for
Australian Shopify merchants who already need a business 04 — support-like traffic, photos, and “where is my order?”, plus cart recovery and the occasional blast. Same desk, not another broadcast tool.
How it works
- Connect one Shopify store in Settings. Disconnect when you need to.
- Inbound SMS/MMS matches a Shopify customer. The case shows recent orders.
- Abandoned checkout → delayed SMS from the 04 so they can reply. The sequence cancels if they purchase. Metered like Campaigns.
- Shopify segments become a Campaign audience — no CSV. Send from the 04, or from a registered Sender ID. Replies to a Sender ID will not exist.
- After purchase, a delayed survey invite uses the existing
/s/[token]form, with quiet hours. From the 04.
Notes
- This is the desk on your 04, connected to Shopify — not a Shopify App Store listing.
- Abandoned-cart SMS is metered like Campaigns.
- Campaign SMS appends “Reply STOP to opt out”. STOP to the company 04 adds that mobile to the company do-not-send list; later campaign and survey sends skip it. We can write consent back to Shopify.
- Sender ID is for Campaigns. Cart, survey, and order-request threads stay on the 04.